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John Workman The Workdog's weblog.... a brain dump, of sorts.

It is amazing to me that so much time and money can be spent to build an Aquarium like the one that opened last year in Atlanta, and yet they can not seem to get their act together when it comes to technology.  They seem to be doing their best at deterring people from visiting. 

We purchased season tickets the first week it was open (11/05).  Unfortunately we made the mistake of purchasing them at the Aquarium instead of on line.  Until a short time ago, we were unable to make reservations on line.  This meant that we had to call and speak to customer service and then wait in very long lines to pick up our tickets at the will call desk.  This is not a fun thing to do with a three year old at tow.  All he wants to do is get in side.  By the time you get to the window, all you want to do is go home. 

So, last week I was finally able to get my season passes linked to my login.  I have been trying ever since to make reservations and the site keeps say "We are currently experiencing a high volume of traffic.  We are unable to process your request at this time.".  It doesn't matter whether it's day or night.  This is absolutely ridiculous.  As a developer, I am embarrassed for the poor workmanship that has go into this website.  It's difficult to navigate, it has issues such as these.  The only thing that it has going for it are the nice graphics.  The surprising thing to me is that someone (Bernie Marcus)could grow a company to the size of Home Depot, and can build an aquarium that is so spectacular, but can't seem to get the simple stuff right.  If they don't start treating this like a business, they aren't going to get the funds to support such an expensive undertaking.

Because of this hassle, we have only been there twice and our year is almost up.  The second time we went, we left after less than an hour because it was so crowded we couldn't see the exhibits.  Needless to say, we will not be renewing our membership when it expires.  I'd rather drive the two hours to Chattanooga than to deal with headaches that this has given me.

Posted on Wednesday, August 23, 2006 6:54 PM | Back to top

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